Refund Policy

1. Subscription & Cancellation

1.1 Cancellation

• You may cancel your premium subscription at any time from your Account Settings
• Cancellation takes effect at the end of the current billing period
• You will retain access to premium features until the billing period ends

1.2 Auto-Renewal

• Subscriptions automatically renew monthly/yearly unless cancelled
• We will send reminder notifications before renewal

2. Refund Eligibility

2.1 7-Day Money-Back Guarantee

• If you're not satisfied with premium features, request a refund within 7 days of purchase
• Full refund will be processed for first-time subscribers
• Contact: hello@dwelphin.tech with your refund request

2.2 Refunds Outside Guarantee

• Refunds outside the 7-day period are considered on a case-by-case basis
• Technical issues preventing service usage may qualify for pro-rata refunds

2.3 Non-Refundable Items

• One-time purchases (if any) are non-refundable
• Promotional/discounted subscriptions are non-refundable
• Virtual goods or content downloads are non-refundable

3. Refund Process

3.1 How to Request

1. Email: hello@dwelphin.tech
2. Include: Account email, Order ID, Reason for refund
3. We will respond within 3-5 business days

3.2 Processing Time

• Approved refunds: 5-10 business days
• Original payment method will be credited
• Processing fees may be deducted

4. Partial Refunds

For annual subscriptions cancelled mid-term:

• Pro-rata refund based on unused months
• Minimum 3 months must remain for partial refund consideration

5. Chargebacks

Initiating a chargeback may result in:

• Account suspension
• Termination of service
• Restriction from future purchases

Please contact us before initiating a chargeback.

6. Refund Exceptions

We reserve the right to deny refunds if:

• Account violates Terms of Service
• Abuse of refund policy (multiple requests)
• Fraudulent activity detected

7. Contact

Refund Inquiries:

• Email: hello@dwelphin.tech
• Response Time: 3-5 business days